FAQs
What is Lumi Skin AU? Lumi Skin AU is a trusted Australian brand offering a range of high-quality skincare and beauty devices at affordable prices.
Are Lumi Skin AU products safe to use? Yes, all Lumi Skin AU products undergo rigorous quality checks and comply with industry standards for safety and efficacy.
Where are Lumi Skin AU products manufactured? Our products are sourced from reputable manufacturers around the world, including Mainland China, ensuring top-notch quality.
Do you offer international shipping? Currently, Lumi Skin AU caters to customers within Australia, offering fast and reliable shipping services nationwide.
What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and Afterpay, for convenient and secure transactions.
How can I contact Lumi Skin AU customer support? For any inquiries or assistance, please reach out to our friendly customer support team via email at info@lumiskin.com.au or through our website's contact form.
Do you offer refunds or exchanges? Lumi Skin AU is committed to customer satisfaction. If you're not completely satisfied with your purchase, please contact us within 30 days for a refund or exchange (terms and conditions apply).
Are your products cruelty-free? We prioritize ethical sourcing and strive to offer cruelty-free products whenever possible, ensuring our commitment to animal welfare.
Can I track my order? Yes, once your order is processed, you'll receive a tracking number via email to monitor the status of your delivery.
Do you have a loyalty program? Yes, Lumi Skin AU rewards loyal customers with exclusive discounts, promotions, and special offers. Sign up for our newsletter to stay updated on the latest deals.
Are Lumi Skin AU products safe to use? Yes, all Lumi Skin AU products undergo rigorous quality checks and comply with industry standards for safety and efficacy.
Where are Lumi Skin AU products manufactured? Our products are sourced from reputable manufacturers around the world, including Mainland China, ensuring top-notch quality.
Do you offer international shipping? Currently, Lumi Skin AU caters to customers within Australia, offering fast and reliable shipping services nationwide.
What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and Afterpay, for convenient and secure transactions.
How can I contact Lumi Skin AU customer support? For any inquiries or assistance, please reach out to our friendly customer support team via email at info@lumiskin.com.au or through our website's contact form.
Do you offer refunds or exchanges? Lumi Skin AU is committed to customer satisfaction. If you're not completely satisfied with your purchase, please contact us within 30 days for a refund or exchange (terms and conditions apply).
Are your products cruelty-free? We prioritize ethical sourcing and strive to offer cruelty-free products whenever possible, ensuring our commitment to animal welfare.
Can I track my order? Yes, once your order is processed, you'll receive a tracking number via email to monitor the status of your delivery.
Do you have a loyalty program? Yes, Lumi Skin AU rewards loyal customers with exclusive discounts, promotions, and special offers. Sign up for our newsletter to stay updated on the latest deals.